mGas

The easiest way to get your gas cylinder

mGas Terms & Conditions

Notice:

Please read the terms and conditions carefully prior using this mobile application . By using this mobile application, you agree to the terms and conditions below.

You agree that mGas service, including but not limited to mGas products, graphics, user interface, editorial content, scripts and software used to implement the mGas service, contains proprietary information and material that is owned to Muscat Gas or its licensors, and is protected by the intellectual property rights including but not limited to copyright and other laws,. You agree that you will not use such proprietary information or materials in any way whatsoever except for the use of the mGas service in compliance of this agreement.

This mobile app is intended to facilitate, the communication, contact and delivery between those wishing to purchase gas cylinders and the delivery driver or seller through orange trucks.

This mobile app is intended to provide the sales and delivery of gas cylinders, empty cylinders, regulators, and other spare parts. The user of this mobile application can make payments via online payment through this mobile application or by cash to the owner of the orange trucks.

Since the purpose of this mobile application is to facilitate the contact between the customer and the orange truck owner for the sale of gas cylinders, mGas, as a developer of this the mobile application, is not responsible for the time and means of delivery of gas cylinders, nor liable for any difficulties one’s may suffer or arises from the sale. Further, mGas is not liable for the weight, size, kind and all means concerning the offered or sold gas cylinders.

The users of this mobile application are advised to know that, its purpose is just to make life easier for them by contacting the orange truck that sells gas cylinders and nothing else. mGas do not bear any liability on sale and purchase arrangements between the customers and orange trucks. mGas further do not bear any liability directly or indirectly for any damages or consequential losses that may arise as a result of this mobile application use. mGas also do not bear any responsibility for this mobile application misuse with regard to the Information Technology laws of Oman. it should be noted that mGas shall keep the user's information highly confidential and shall only disclose them by a government order from any concerned authority, by a court order, or by the venture of law .

Copyright of this mobile app and its contents is owned by Muscat Gases SAOG

mGas Privacy Police

It should be noted that mGas shall keep the user's information highly confidential and shall only disclose them by a government order from any concerned authority, by a court order, or by the venture of law.

mGas Disclaimer Policy

mGas do not bear any liability on sale and purchase arrangements between the customers and orange trucks. mGas further do not bear any liability directly or indirectly for any:

- Damages or consequential losses: material or moral caused by the drivers, as they are independent entities, entirely and solo liable for their acts.

- Damages or consequential losses: material or moral caused by the clients to drivers under any circumstances.

- Damages or consequential losses that may arise because of this mobile application use.

mGas also do not bear any responsibility for this mobile application misuse regarding the Information Technology laws of Oman.

mGas responsibilities are strictly limited to the amount of the order placed on the Application, not liable under any circumstances for any moral or physical losses derived from the delay in delivery or non-delivery of the order, neither caused nor derived by the delivered cylinders.




mGas Delivery policy

During any product delivery made by App end-user, if the user is not available in the address specified in the system, at the confirmed delivery time on the order form or as adapted and approved mutually between customer and the driver, the products ordered by the user shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal and financial responsibilities arising from ordering through the mgas App. to an address in which he/she are not available

mGas Cancellation, Refund and Return policy

Cancelation policy:

Cancelation is accepted only before the order is reported “On-The-Way”



Return policy:

For safety related matters, mGas App, offers no return option, replacement or return option after cylinder or any other product been handed over to customer, it’s the customer’s responsibility to double check the conformity and quality of the delivery before confirming reception



Refund policy:

For Cash payment:

No refund option is available for cash payments, a credit note for the approved amount to be used in future orders, could be issued upon a properly submitted claim in that purpose, as per listed terms

- For Bank Muscat cards payment solution:
1- Refund inquiry to be submitted to mGas admin, who will forward it to Bank Muscat, that will process according to their refund policy.
- For Thawani payment solution:
2- As per their own refund policies, kindly refer to following link






faq

Frequently Asked Questions

It is an application that provides a cooking gas delivery service and provides a link between customers and the gas delivery driver or seller through distribution trucks. The application provides a service for requesting new gas cylinders and refilling empty cylinders in addition to providing gas valves and other gas parts.

1. This mobile app is intended to facilitate, the communication, contact and delivery between those wishing to purchase gas cylinders and the delivery driver or seller through orange trucks.
2. This mobile app is intended to provide the sales and delivery of gas cylinders, empty cylinders, regulators, and other spare parts.

1. Download the mGas application, which is available in the Apple Store and Google Play.
2. Fill out the registration form.
3. Request the amount of gas you want, whether new gas or replacing old gas.
4. Choose the appropriate time, date, and method of receiving the order.
5. Choose the appropriate payment method.
5. Track your orde via the order tracking page.

The main service provided by the application is to order gas.
1. New Cylinder – 22 KG or 44 KG
2. Refill Cylinder - 22 KG or 44 KG

Users of the application can make the payment process
1. cash (available)
2. Bank Muscat (coming soon)
3. Thawani (coming soon)

For those wishing to join the gas delivery team via the application, contact:
1. 98850895
2. 22526926